About Premium Wood Designs

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Premium Wood Designs

We appreciate you visiting our store and hope you will take the opportunity to return again soon so that we may again offer you our growing number of products along with excellent service and value - so essential in today's marketplace.

Our Mission

We are committed to providing our customers with the highest quality products. We strive to fulfill these needs while providing outstanding customer service and fast and affordable delivery.

30 Day Satisfaction Guarantee

We value your business and want to serve you by providing the best possible products and customer service in the industry. Our customers are our number one priority so that is why we stand by our 30 Day Satisfaction Guarantee.

Refund/Exchange Policy

We offer a 30 day Money Back Guarantee on almost every product we offer. Please call customer service at 580-249-9444, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. All returns within 30 days will recieve 100% refund less a $10 restocking fee and any shipping and handing charges on the order. All products must be in new and same condition as shipped. NOTE: Refunds sent with no RMA number, or mailed to us will be returned to sender.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our tech support team first by emailing us at rma@premiumwooddesigns.com to determine whether the item is indeed defective before shipping. Then ask for a return merchandise authorization (RMA) request. See Refund/Exchange Policy for more details.

Order Cancellation Policy

Please submit any cancellation via email to info@premiumwooddesigns.com , or call on our business phone at 580-249-9444.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping and handling. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping and handling.

Quality Merchandise

All the products we offer are all high quality handcrafted goods. We stand behind the quality of these products and offer a 30 Day Satisfaction Guarantee. Providing quality products along with exceptional customer service can only lead to enhanced customer satisfaction.

Easy & Safe Ordering

We know that sometimes online shopping can be a confusing process. That is why we tried to make it as easy as possible for our customers by providing a clear outline of our prices, detailed descriptions of our products and the best pictures possible. All information is transmitted over a secure encrypted server which provides 128 bit Secure Socket Layer protection. What this means is that handcarvedgifts.com is a safe and secure place to conduct e-commerce transactions.

Shipping Policy

At this time we only ship within the United States. Most orders will ship in 1 to 2 business days. Occasionally an item may be out of stock and shipment could be delayed. You will be promptly notified if an item is out of stock with a projected shipping date. Shipping charges are displayed at check out according to the shipping method selected.

Customer Feedback

We value your business and welcome any feedback you want to give. We have provided contact information in the Contact Us section to make it easy for you to give your valued opinion or offer comments and suggestions. It is through your feedback that we can continually make improvements to create the best shopping experience for all our valued customers.

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